Project Coordinator
About Remodel Now:
Remodel Now is a premier bathroom and kitchen home remodeling company serving the DMV area. With 22 years of experience in the industry, our team of skilled professionals is dedicated to delivering high-quality craftsmanship and exceptional customer service. We understand that your home is a reflection of your style and personality. That's why we work closely with each client to bring their vision to life. Whether you're looking to upgrade your bathroom or create the kitchen of your dreams, our team will guide you through every step of the process, from design to installation.
We are passionate about what we do at Remodel Now, and we're looking for people who share our passion- from sales to installation to accounting, and everything in between. If you are a motivated, carting, and driven individual looking for a career with a world- class company, come join us.
We support your overall growth with benefits like 401(k), health and wellness, and professional development.
Position Overview:
The Project Coordination position will work with the customer all through their installation of their remodel project. If you are someone that who believes that every customer is unique and strives to provide the best customer service this position is for you! This Project Coordinator will be responsible for customer service, scheduling technicians to go out to the customer’s residence at various phases of the project, collect payments and ensure that the project is completed correctly and within the time-frame promised to the customer. This position requires strong customer service skills and the ability to handle multiple projects at once.
Responsibilities/Accountabilities:
- Serve as the primary point of contact for Remodel Now customers after the time of sale.
- Coordinating all aspects of the customer's installation from beginning to completion.
- Purchasing product from our various vendors.
- Communicate and maintain contact with home owners, contractors and fellow employees regarding the status of projects.
- Responsible for working on multiple projects at one time.
- Create work orders (crew packs) for all retail installations for the upcoming week.
- Respond to emails and calls from customers including answering the department phone ring group.
- Process credit card payments and forward check payments to accounting.
- Enter job notes into CRM.
- Collect payments from customers at point of delivery and completion of installation job,
- Other duties as assigned.
Skills/Knowledge:
- Bachelors degree preferred.
- 2+ years customer service or general business experience preferred.
- Experience with telephone communications; e-mail; style and format of letters and reports.
- Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products.
- Strong listening skills.
- Speak and respond clearly and persuasively in positive or negative situations with a sense of urgency for our customer.
- Write legibly and informatively; read and interpret written information; edit work for spelling and grammar.
- Ability to present information in one-on-one and small group situations.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to apply concepts of basic algebra and geometry.
- Deal with problems involving a few concrete variables in standardized situations, attention to detail and accuracy.
- Establish priorities; work independently; proceed with objectives and little supervision.
- Meet company established job performance standards, investigate ways to improve, and promote quality and productivity.
- Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations.
- Adapts to changes in the work environment.
- Observes established safety and security procedures.
- Consistently at work and on time, ensures work responsibilities are covered when absent.