Inside Sales Support Coordinator

Beltsville, MD
Full Time
Mid Level

Are you customer service focused? Do you like having a variety of projects on your plate at once? If so, this position is for you.

Pella Mid-Atlantic is hiring for Trade Sales Support. Trade Sales Support is responsible for both in-house functions (ordering, quoting, scheduling, and financial transactions) and for developing customer relationships via phone and email that promote retention and loyalty.

Responsibilities:

  • Provide strong customer service to our internal and external clients
  • Responsible for assisting the Trade Sales Rep with their clients. This includes: quoting the cost of products for a contract, accurately ordering the product for customers and processing financial transactions.
  • Manage the installation process with the installers and project manager.
  • Learn and retain product knowledge of Pella window and door products
  • Use CRM software and develop best practices to track all customer service interactions
  • Effectively troubleshoot areas of concern for customers with efficiency and accuracy of information
  • Be our client's advocate by responding promptly, following up, and being proactive with solutions
  • Partner with internal departments to facilitate rapid problem solving for our customers
  • Proactively support and interact with sales trade team

Skills/Knowledge:

  • Bachelor's degree preferred
  • 2+ years’ experience in customer service or application support role
  • Industry Experience preferred but not required
  • Strong, detail-oriented multitasker who has a “can do” attitude.
  • Team player who enjoys collaborating to find effective solutions
  • Strong learner who possess a desire to learn new things
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Proficient with Microsoft office based software applications with an ability to learn new programs
  • Construction knowledge to include windows, doors, flooring or millwork
  • Experience working in a sales driven company or partnering with a sales team

Pella Mid-Atlantic performs background checks and drug screens on all candidates.  We perform motor vehicle checks on all employees that drive for the company.

Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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